Privacy Policy

Effective Date: May 2026

At Anabela Colatriani Counselling Services, your privacy and confidentiality are important. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit acolatrianicounselling.ca, contact the practice, or use related services.

This website is operated in Ontario, Canada.

Information We May Collect

We may collect personal information when you:

• Complete the website contact form
• Contact us through WhatsApp
• Book appointments through Jane App
• Communicate by email or phone
• Browse this website

Information collected may include:

• Name
• Email address
• Phone number
• Information voluntarily shared in messages or inquiries
• Website usage information (cookies, analytics data, device/browser information)

Please avoid sharing highly sensitive personal or clinical information through the website contact form or WhatsApp.

Contact Form Information

If you submit information through our website contact form, we may collect:

• Your name
• Email address
• Telephone number
• Message content

This information is used solely to:

• Respond to inquiries
• Provide information about services
• Schedule or discuss appointments when appropriate

Website form submissions are not intended for emergency communications.

WhatsApp Communications

This website uses a WhatsApp contact feature to allow visitors to communicate directly.

When you choose to contact us through WhatsApp:

• You are voluntarily using a third-party platform.
• Your communications may be governed by WhatsApp’s own Privacy Policy and Terms of Service.
• Information shared through WhatsApp may not provide the same level of security as protected healthcare platforms.

Please avoid sending sensitive clinical, medical, or crisis-related information via WhatsApp.

Appointment Scheduling Through Jane App

Online appointment scheduling is provided through Jane App, a third-party booking platform.

When you schedule an appointment using Jane App, your personal information is handled according to Jane App’s Privacy Policy, Terms of Use, and security practices.

Jane App may collect:

• Name
• Contact information
• Appointment details
• Payment or insurance information (if applicable)

Please review Jane App’s policies directly for further information.

Website Analytics & Cookies

This website may use:

• Cookies
• Analytics tools
• Performance and security plugins

These technologies help understand website usage, improve functionality, and enhance user experience.

Cookies may collect non-identifying information such as:

• Browser type
• Device information
• Pages visited
• Referral sources
• General geographic data

You may disable cookies through your browser settings.

Confidentiality & Clinical Information

Protecting client confidentiality is fundamental to psychotherapy practice.

However:

• Website communications are not a substitute for secure clinical records or therapy sessions.
• Contact forms, email, and WhatsApp are not appropriate for urgent, emergency, or crisis communication.

Clinical information shared within psychotherapy services is managed according to professional, ethical, and legal standards applicable in Ontario.

Disclosure of Information

Personal information will not be sold, rented, or shared for marketing purposes.

Information may only be disclosed when:

• Required by law
• Necessary to protect safety
• Authorized by the individual
• Required for service administration or professional obligations

Data Security

Reasonable administrative, technical, and organizational safeguards are used to protect information collected through this website.

However, no internet transmission or electronic communication method can be guaranteed as completely secure.

Third-Party Links

This website may contain links to third-party websites, including:

• Jane App
• WhatsApp
• Psychology Today
• Other external resources

We are not responsible for the privacy practices or content of third-party websites.

Your Rights

Depending on applicable laws, you may request:

• Access to personal information
• Correction of inaccurate information
• Questions about privacy practices

Contact Information

Questions regarding this Privacy Policy may be directed to:

Anabela Colatriani Counselling Services
Email: contact@acolatrianicounselling.ca
Website: https://acolatrianicounselling.ca